Refund policy
Angels Hoch — Return & Refund Policy
Thank you for choosing Angels Hoch
Each piece is carefully handcrafted in our Barcelona atelier, and we want you to feel confident with your purchase.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible, your item must be:
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In its original condition
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Unworn and unused
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Returned in its original packaging
How to Request a Return
To initiate a return, please contact us at:
info@angelshoch.com
Include:
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Your order details
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A photo of the item
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The reason for your request
We will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the customer.
Damages or Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at:
info@angelshoch.com
We will review your case and make it right.
Non-Returnable Items
We do not accept returns for:
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Sale items
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Gift cards
Exchanges
If you would like to exchange an item, please contact us at:
info@angelshoch.com
Each request is handled individually to find the best solution for you.
European Union — Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days, without providing a reason.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please note that processing times may vary depending on your bank or provider.
Contact
If you have any questions, feel free to contact us at:
info@angelshoch.com
We’re here to help.