These terms apply to approved wholesale accounts and trade orders placed with Angels Hoch. Retail customer policies do not apply to wholesale transactions unless expressly stated.
Wholesale access
Wholesale pricing is available only to approved stockists with a private wholesale account. Access is granted after reviewing the request and confirming that the store is aligned with Angels Hoch.
Order conditions
- Minimum first order: €300
- Minimum reorder: €150
- Lead time: approximately 25 business days
- Order review: all wholesale orders are subject to review and confirmation before acceptance
Payment terms
- 50% upon order confirmation
- 50% before shipment
Production begins after the initial payment has been received. Dispatch takes place after the remaining balance and agreed shipping costs have been paid.
Pricing, taxes and VAT
Approved stockists receive access to private wholesale pricing in EUR. Taxes, VAT treatment and invoicing details vary according to the customer’s country and business status and are confirmed before acceptance.
Shipping
Shipping costs and delivery arrangements are confirmed during the order review process unless otherwise agreed in writing.
Handcrafted nature
Each piece is handcrafted, so small variations in texture, finish and form may occur. These variations are part of the character of Angels Hoch jewelry and are not considered defects.
Returns and order issues
Wholesale orders are made or prepared for trade customers and are generally non-returnable. Exceptional cases may be reviewed individually. If an order arrives damaged, defective or incorrect, contact info@angelshoch.com as soon as possible with the order details and photographs.
Repairs and after-sales support
Contact us in advance before returning pieces for repair. Return shipping to our Barcelona studio is covered by the customer unless otherwise agreed.
Images and brand presentation
Angels Hoch may provide product images for approved retail presentation. These images must be used in their original format and may not be materially altered without prior approval.
Online resale
Wholesale partners may not sell Angels Hoch products through third-party marketplaces, discount platforms or unauthorized online channels without prior written approval.
Communication
Wholesale communication is managed primarily by email. Commercial visits or further follow-up can be arranged by mutual agreement.